Individual & Family Services

Individualized Needs Assessment

Windsor Social Services is staffed with a team of professionally trained caseworkers who are available to work with you and your family in determining your particular needs and the services and programs that are available to you. We are available to meet with you in our offices, and are able to make a visit to your home if that is needed.

Inter-Agency Referral Services

Often times the variety of organizations and agencies can be confusing and may make it difficult to know where to go for help. After we discuss your needs with you, we will work with you to make an action plan.  The action plan will outline for you what steps to take to help you and your family. We can help you to navigate through the services and programs available to you. If needed, we can make referrals to other agencies on your behalf.

Financial Assistance

The Town of Windsor does not administer any long-term financial assistance programs. We do have assistance available through the Food Bank and the Fuel Bank. Assistance may also be available on an individual emergency basis depending on the need and the availability of funding through Windsor Food and Fuel Bankl. There is an application process for these programs and eligibility is based on Windsor residency, total household income, and available assets.


There is help available through the State of Connecticut Department of Social Services. There are many programs available to individuals and families and most are based on household size, total household income, and assets available. Help may be provided in the areas of medical, food, clothing, rent, utilities, and cash assistance.


The caseworkers of Windsor Social Services are available to help you determine which of the available programs may be able to help you and your family. We can also assist you with the application process for these programs. If you have any questions on the above programs, or you would like to make an appointment with a caseworker, please call 860-285-1839.

Medical Care and Insurance Program Information

There are many different medical and insurance programs available to individuals and their families depending on age, family size, financial situation, the presence of a disability, and other factors.  Programs include: Medicare, Medicare D, Medicare Advantage, Medicaid, Madigap, ConnPACE, ConnMAP, Husky, and Charter Oak.  These programs are administered by the State of Connecticut.


While Windsor Social Services does not administer any of these programs, we are available to help you with them.  We can help you to understand the differences in the programs and to help you determine what would be the best options for you.  We can also assist you in applying for these benefits.  For more information or to make an appointment, call 860-285-1839.

Community Based Services

The Social Services staff directly coordinates and administers a variety of community based services.  These programs utilize the excellent assistance of dedicated volunteers who are available to assist fellow Windsor residents.  Programs that people find to be helpful and enjoy include; Friendly Shoppers, Birthday Cheer and Hello Neighbor.


Homebound seniors and persons with Disabilities can participate in birthday cheer.  A volunteer will deliver a balloon to them on their birthday in celebration.


Hello Neighbor is a program where volunteers make a weekly short social phone call to clients who feel they would benefit from these calls. 


All of our volunteers go through an application process which includes a background check, reference checks, and an interview with our staff.


If you are interested in receiving the benefits of any of these programs for you or your loved one, please call Social Services at 860-285-1839.

Holiday Programs

Windsor Social Services provides assistance to identified individuals and families through various holiday programs. Many of our programs are supported through the generous efforts of the Windsor Food and Fuel Bank.


To help celebrate Thanksgiving, turkeys are distributed to households registered with the Windsor Food Bank. Turkeys are received from Foodshare. Trimmings and additional turkeys are donated by individuals, businesses, religious institutions, schools, and civic groups.



We also collaborate with other town organizations for the annual Holiday Toy Drive and Project Santa distribution. Toys are donated by individuals, businesses, religious institutions, schools, and civic groups. Toys are then distributed to families with children who are eligible for various Social Services Programs such as the Windsor Fuel Bank and the Windsor Food Bank.



Windsor Social Services has also enjoyed many years of collaboration with the Loomis Chaffee School. The students, faculty, and staff assemble holiday gift packages for some of our most needy and isolated clients. These packages are then delivered by our caseworkers.



For more information, or to determine if you qualify for a particular program, please call Social Services at 860-285-1839.