Individual & Family Services
Individualized Needs Assessment
Windsor Social Services is staffed with a team of professionally trained caseworkers who are available to work with you and your family in determining your particular needs and the services and programs that are available to you. We are available to meet with you in our offices, and are able to make a visit to your home if that is needed.
Inter-Agency Referral Services
Often times the variety of organizations and agencies can be confusing and may make it difficult to know where to go for help. After we discuss your needs with you, we will work with you to make an action plan. The action plan will outline for you what steps to take to help you and your family. We can help you to navigate through the services and programs available to you. If needed, we can make referrals to other agencies on your behalf.
The Town of Windsor does not administer any long-term financial assistance programs. We do have assistance available through the Food Bank and the Fuel Bank. Assistance may also be available on an individual emergency basis depending on the need and the availability of funding through Windsor Community Service Council. There is an application process for these programs and eligibility is based on Windsor residency, total household income, and available assets.
There is help available through the State of Connecticut Department of Social Services. There are many programs available to individuals and families and most are based on household size, total household income, and assets available. Help may be provided in the areas of medical, food, clothing, rent, utilities, and cash assistance.
The caseworkers of Windsor Social Services are available to help you determine which of the available programs may be able to help you and your family. We can also assist you with the application process for these programs. If you have any questions on the above programs, or you would like to make an appointment with a caseworker, please call 860-285-1839.
Medical Care and Insurance Program Information
There are many different medical and insurance programs available to individuals and their families depending on age, family size, financial situation, the presence of a disability, and other factors. Programs include: Medicare, Medicare D, Medicare Advantage, Medicaid, Madigap, ConnPACE, ConnMAP, Husky, and Charter Oak. These programs are administered by the State of Connecticut.
While Windsor Social Services does not administer any of these programs, we are available to help you with them. We can help you to understand the differences in the programs and to help you determine what would be the best options for you. We can also assist you in applying for these benefits. For more information or to make an appointment, call 860-285-1839.
Community Based Services
The Social Services staff directly coordinates and administers a variety of community based services. These programs utilize the excellent assistance of dedicated volunteers who are available to assist fellow Windsor residents. Programs that people find to be helpful and enjoy include; Friendly Visitors, Friendly Shoppers, Birthday Cheer, Home Helpers, Telephone Reassurance, and Carrier Alert.
A friendly visitor is a volunteer who will spend a mutually agreed upon amount of time with you in your home. Together you can spend time outside, talking, playing a board or card game, or simply watching TV.
A friendly shopper is a volunteer who is available to help you with your shopping. They either go shopping for you or can accompany you to the store.
Homebound seniors and persons with Disabilities can participate in birthday cheer. A volunteer will deliver a balloon to them on their birthday in celebration.
A home helper is a volunteer who can help you with ordinary tasks in your home that you may not be able to do for yourself. Tasks may include the changing of light bulbs or batteries or other small chores. A home helper cannot provide services that you would otherwise pay a professional to do.
The telephone reassurance program is a program intended to provide a means of checking on your well-being on a regular basis. A volunteer will call you on agreed upon times and dates. You would answer the call and let them know that you are alright. If you did not answer the phone, the volunteer would contact Social Services and your emergency contact person would be alerted to check on you as soon as possible.
The Carrier Alert program is a cooperative effort between Social Services and the Post Office. For this program you register with Social Services and provide emergency contact information. Then a discrete sticker is placed in your mailbox. If a mail carrier notices that your mail has not been picked up, they know to call Social Services. We would then contact your emergency contact to check on you as soon as possible.
All of our volunteers go through an application process which includes a background check, reference checks, and an interview with our staff.
If you are interested in receiving the benefits of any of these programs for you or your loved one, please call Social Services at 860-285-1839.
Windsor Social Services provides assistance to identified individuals and families through various holiday programs. Many of our programs are supported through the generous efforts of the Windsor Community Service Council.
To help celebrate Thanksgiving, turkeys and trimmings are distributed to households registered with the Windsor Food Pantry. Turkeys are received from Foodshare. Trimmings and additional turkeys are donated by individuals, businesses, religious institutions, schools, and civic groups.
We also collaborate with other town departments to organize the annual Holiday Toy Drive and Project Santa distribution. Toys are donated by individuals, businesses, religious institutions, schools, and civic groups. Toys are then distributed to families with children who are eligible for various Social Services Programs such as the Windsor Fuel Bank and the Windsor Food Pantry.
Windsor Social Services has also enjoyed many years of collaboration with the Loomis Chaffee School. The students, faculty, and staff assemble holiday gift packages for some of our most needy and isolated clients. These packages are then delivered by our caseworkers.
For more information, or to determine if you qualify for a particular program, please call Social Services at 860-285-1839.