Frequently Asked Questions

How do I enroll for the Senior Transportation (Dial-A-Ride) program?

You may stop into the Town of Windsor Senior Center, 599 Matianuck Avenue, Windsor, CT to enroll for the Senior Transportation (Dial-A-Ride) program. You may also call 860-285-1996 to request that an enrollment package be mailed to you. Once complete, please mail back to the Senior Center. Once verified complete, you will receive a confirmation letter by mail and can then call to make reservations on the reservation line.

What is the fee for Dial-A-Ride?

There is an annual suggested donation of $35.00 when you enroll which is good for the year. Our year runs on a fiscal year schedule from July 1 through June 30.

Can you transport people to medical appointments which require anesthesia?

We can transport you, if you've had anesthesia, only if you are accompanied by an assistant, otherwise, we can only transport you TO your medical appointment and you would be responsible for your transportation home.

Can you provide emergency medical transportation?

No, unfortunately we cannot provide emergency medical transportation. We only provide scheduled transportation.

What if I do not like the time of pick up for a certain trip?

We have to make a time specific schedule based on the trips that we provide and the number of people who have requested transportation.  Unfortunately, we cannot allow specific time requests.  Your reservation will be set into the schedule for the day and the driver will call you by 8 AM - the morning of your ride to tell you the time of pick up.  Please be ready 15 minutes prior to your pick up time in case the driver has cancellations. 

Do I have to enroll in order to be provided with transportation?

Absolutley.  You must be enrolled as a Dial-a-Ride patron in order to be provided with transportation, at any time.